Families struggling to get by are having to call an expensive phone line to get advice from the government.
Running up a huge phone bill to get support with paying your bills just doesn’t make sense. So Jim from Cambridgeshire has started a petition on the 38 Degrees website to get rid of the expensive phone lines.
Lots of government phone lines don’t cost a penny to call – and it wouldn’t be hard to make this the case for all of them.
Here’s what Jim has to say:
“It’s difficult enough as it is living on disability benefits without being charged 45p a minute to call the government. More often than not it’s their mistake you’re rectifying when you call. I don’t see why anyone should be charged such an extortionate fee for simply making a phone call”
The government says people can get the support they need using a computer. But 1 in 6 people have never been on the internet. And if you have a pay-as-you go phone contract, the charges for using these phone lines can go through the roof.
Can you sign the petition now and ask the government to scrap the expensive phone lines?